Refund policy

Returns & Refunds

Made to Order Artwork

Each piece of artwork from Laura Thomas Atelier is made to order especially for you.

Because of this, we’re unable to accept returns or offer refunds for change of mind, incorrect size selection, or orders placed in error once production has begun.

We kindly ask that you check your order details carefully before completing your purchase.

Cancellations

If you need to cancel or amend your order, please contact us within 2 hours of purchasing.

As all artwork is made to order, cancellations or changes can only be made before production begins. Once your order has entered production, we are unfortunately unable to guarantee changes or cancellations.

Damaged, Faulty or Incorrect Orders

We take great care to ensure your artwork arrives beautifully and in perfect condition.

If your order arrives damaged, faulty, or if you have received the wrong item, please contact us within 14 days of delivery with:

  • your order number
  • a description of the issue
  • clear photographs of the artwork
  • photographs of the packaging

We will review the issue as quickly as possible and arrange a suitable resolution, which may include a replacement or refund where appropriate.

Colour Variation

Please note that colours may vary slightly between on-screen displays and the final printed artwork due to differences in monitor settings and printing processes.

This is considered normal and is not treated as a fault.

Shipping Address Errors

Please ensure your delivery address is entered correctly at checkout.

If an incorrect shipping address is provided and the order has already entered production, we may be unable to amend it.

If an order is returned due to an incorrect address, additional shipping charges may apply to resend your artwork.

Need Help?

If there’s ever an issue with your order, please get in touch via our Contact Page and we’ll always do our best to help.