FAQ's
Frequently Asked Questions
Ordering & Products
Are your artworks made to order?
Yes — every piece from Laura Thomas Atelier is made to order especially for you. This allows us to offer premium quality artwork while helping to reduce unnecessary waste and overproduction.
What print options do you offer?
We currently offer:
- Unframed Fine Art Prints
- Framed Fine Art Prints
- Stretched Canvas Prints
- Original Artwork (when available)
What paper do you use for fine art prints?
Our fine art prints are produced on premium 200gsm enhanced matte fine art paper with a smooth, gallery-quality finish and natural white tone.
Each print is created using archival Giclée printing with pigment-based inks for exceptional colour depth, crisp detail and long-lasting vibrancy.
Are framed prints ready to hang?
Yes — all framed fine art prints arrive ready to hang.
Each piece is professionally framed in a handmade wooden frame, available in:
- Natural Wood
- Black
- White
Are canvas prints ready to hang?
Yes — our stretched canvas prints arrive ready to hang, making them an effortless statement piece for your home.
Do you sell original artwork?
Yes — original paintings will be available as collections are released.
Please join our mailing list or follow along on Instagram for updates on original artwork launches.
Shipping & Delivery
Where do you ship?
We currently ship to:
- United Kingdom
- United States
- Canada
Additional shipping destinations will be added in the future.
How long will my order take?
Estimated production times:
Unframed Fine Art Prints
2–4 working days
Framed Fine Art Prints
3–7 working days
Canvas Prints
3–7 working days
Estimated delivery times vary depending on location. Please see our Shipping & Delivery page for full details.
Will I receive tracking information?
Yes — once your order has been dispatched, you’ll receive shipping confirmation and tracking details where available.
Returns & Support
Can I return my order?
As all artwork is made to order especially for you, we’re unable to accept returns for change of mind or incorrect size selection.
If your artwork arrives damaged, faulty or incorrect, please contact us within 14 days of delivery and we’ll be happy to help.
Full details can be found on our Returns & Refunds page.
Can I cancel or change my order?
If you need to make a change, please contact us as soon as possible.
Because all artwork is made to order, changes or cancellations can only be made before production begins, which is usually after 2 hours after ordering.
Artwork & Styling
Will colours look exactly the same as on screen?
We do our best to display artwork colours as accurately as possible.
However, colours may vary slightly depending on your screen settings and printing processes.
How do I choose the right print size?
Our Print Size Guide includes visual examples to help you compare artwork sizes and choose the perfect fit for your space.
Do you offer bespoke commissions?
Yes — I’m happy to discuss bespoke commission enquiries.
If you’re looking for an original artwork created especially for your home, please get in touch via the Contact Page to discuss your ideas.
Commission availability may vary depending on current workload and collection launches.